Had a vehicle brought back from france, kept us informed the whole way and got us home, couldn’t ask for more really. The call staff were prompt and the recovery attendant was superb. I can’t underline how difficult a spot we were in enough and driver guardian really came through for us.
Absolutely terrible. Left my elderly parents and I stranded in the middle of an industrial estate in Manchester at nearly 9PM at night! Totally inept staff couldn't arrange a hotel or emergency transport despite having nearly an hour to do so, luckily I was able to use my smartphone to find a hotel and taxi quickly. Amazing I could do that from a phone yet they couldn't manage to with a whole call centre at their disposal!
Recommend this company highly, they always treat me as you would expect and the service is quick, did a roadside repair for me recently and it was without fuss and as easy as could be.
My husband broke his arm in 3 places whilst away in Oxford in June this year thanks to our exuberant dog! Once Driver Guardian had found our policy (!), the service was excellent. They recovered our motorhome and car trailer all the way back to Inverness whilst I drove us and the offending hound home in our little Jimny. We broke the 500 mile trip over 3 days and our motorhome and trailer all arrived intact the following day, plus the recovery agent kindly parked the trailer and motorhome in their usual locations at home, so my husband didn't have to struggle with one hand! Recovery without incapacitated driver cover would have cost us over £2000 so I can't recommend this cover highly enough! Maybe we need to sue the dog now......
Found out about Driver Guardian 3 years ago and now always buy motor legal cover from them rather than from my insurance provider. Definitely saves us money every year.
This company is awesome! I broke my ankle whilst on holiday 300 miles from home last weekend and they recovered me, my daughter and my camper back home with the minimum of fuss. I was in pain and my daughter was upset but the hassle free way that Driver Guardian organised our recovery was wonderful.. Would highly recommend to anyone needing cover.
Only changed to them last year, price and customer service both excellent. Had to call them out once, luckily it was a very simple 5 minute fix as it turned out the battery we have in the campervan was not the right wattage ! The mechanic arrived in under an hour, remedied the problem and gave great advice for what type and size of battery we needed. Have just renewed this morning, done in 5 mins and pleased to note the price has not changed. Would highly recommend them over the more well known breakdown companies.....thank you .
Excellent!! From the call centre staff, though to the rescue chap, all excellent. Would not hesitate to recommend!
In 52 years of marriage we have only used a breakdown service twice - April 2018 and again today. Both times we were covered by Driver Guardian. Our motorhome broke down in France and was repatriated and a new clutch was put in 2 weeks ago. Coming back from Cornwall this morning a hydraulic cylinder seal broke on the A30, 21 miles from home. This was unbelieveable - so frustrating. However, within half and hour a mechanic came to look at the engine and arranged for a breakdown recovery vehicle to take our vehicle to Newton Abbot to be repaired. He even dropped us off at a Service Station en route where a friend collected us. Thank you so much Driver Guardian. We sincerely hope we will not need you again. We have our vehicles serviced regularly and cannot believe we have had such bad luck this year. But how lucky we are to be covered with you.
I had my car punctured in a scam by some crook while I have been travelling in Spain. I contacted Driver Guardian and within the hour I had my car on a tow truck and brought for repair to a very good tyre centre. This happened on a Saturday afternoon, I expected a long wait but this was not the case and they also kept in contact with me via their international desk. I was very pleased with the service I received and I would definitely recommend them.